wg4d Privacy Policy

This page describes what we collect when you use wg4d and how we keep that data protected. When you create an account, deposit funds, or place a bet on our platform, we collect personal information. We use this data to verify your identity, process payments, detect fraud, and comply with legal obligations. We do not sell your data to third parties.

Our privacy practices are designed around account security and regulatory compliance. We encrypt your data in transit and at rest. We limit access to your information to employees and contractors who need it to operate wg4d. We retain your data only as long as necessary to provide our service and meet legal requirements.

This policy applies to all users of wg4d, regardless of location. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on wg4d

We collect several categories of data when you use wg4d. Account data includes your email address, password (hashed, never stored in plain text), phone number, and username. Identity data includes your full name, date of birth, national ID number or passport number, and a photo of your ID document. We collect this during account creation and verification. Payment data includes your bank account number, e-wallet account details, and transaction history. We collect this when you deposit or withdraw. Behavioral data includes your betting history, game sessions, login times, and IP address. We collect this automatically as you use wg4d.

We also collect device information such as your operating system, browser type, and device model. This helps us troubleshoot technical issues and detect fraud. We use cookies and similar tracking technologies to remember your preferences and session state. You can disable cookies in your browser settings, though some features of wg4d may not work properly without them.

Account data

Email, password, phone number, username. Collected at signup.

Identity data

Full name, date of birth, national ID or passport number, ID photo. Collected during KYC verification.

Payment data

Bank account, e-wallet details, transaction history. Collected when you deposit or withdraw.

Behavioral data

Betting history, game sessions, login times, IP address. Collected automatically during use.

How we use your data on wg4d

We use your account data to create and manage your wg4d account, authenticate your login, and send you account notifications. We use your identity data to verify that you are who you claim to be (KYC verification), prevent fraud, and comply with anti-money-laundering regulations. We use your payment data to process deposits and withdrawals, reconcile transactions, and detect suspicious activity. We use your behavioral data to improve our platform, personalize your experience, and detect abuse.

We may also use your data to contact you about account issues, payment problems, or security concerns. We send these communications via email or SMS to your registered phone number. You can opt out of marketing emails, but we will still send you transactional emails about your account.

How we protect your data on wg4d

We use industry-standard encryption (TLS) to protect data in transit between your device and our servers. All communication with wg4d is encrypted, so your password and payment details are never transmitted in plain text. We store your data on secure servers with access controls and firewalls. We limit access to your data to employees and contractors who need it to operate wg4d. We require all staff to sign confidentiality agreements.

We do not store your full payment card details. For bank transfers via BCA, e-wallet, mobile banking, or local payment, we store only your account number and bank name. For e-wallets like online payment, e-wallet, mobile banking, and local payment, we store only your registered phone number or account identifier. We never store your PIN or password for any payment method.

We at wg4d encrypt your data, limit staff access, and retain information only as long as necessary to operate our platform and comply with law.

Data retention on wg4d

We retain your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve any disputes. After seven years, we delete your data unless we are required by law to retain it longer. We retain your transaction history for the same period. We retain your identity verification documents (ID photos) for the duration of your account plus seven years. We delete behavioral data (betting history, login logs) after two years unless we need it to investigate fraud or resolve a dispute.

Third parties and data sharing on wg4d

We share your data with third parties only when necessary to operate wg4d or comply with law. We share payment data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) to process your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to process transactions. We share identity data with identity verification services to confirm your national ID or passport. We share behavioral data with fraud-detection services to identify suspicious activity.

We may share your data with law enforcement or regulatory authorities if required by law or court order. We do not sell your data to advertisers or data brokers. We do not share your data with other gaming platforms or unrelated third parties.

Your rights regarding your data on wg4d

You have the right to access your personal data. You can view your account information, transaction history, and identity verification status by logging into wg4d. You have the right to correct inaccurate data. If your name, address, or other information is incorrect, contact our support team to update it. You have the right to request deletion of your data, subject to legal retention requirements. If you want to close your account and request data deletion, contact our support team.

You have the right to data portability. We can provide your data in a machine-readable format if you request it. You have the right to opt out of marketing communications. You can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send. You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

Cookies and tracking on wg4d

We use cookies to store your session information, remember your preferences, and track your activity on wg4d. Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period (typically 30 days) to remember your login and preferences. We use analytics cookies to understand how users interact with wg4d, which helps us improve our platform. We use security cookies to detect and prevent fraud.

You can disable cookies in your browser settings. However, disabling cookies may prevent some features of wg4d from working properly, such as staying logged in or saving your preferences. We do not use third-party cookies for advertising or tracking across other websites.

Data location and international transfers on wg4d

Our servers may be located outside your jurisdiction. When you use wg4d, your data may be transferred to and stored on servers in other countries. By using wg4d, you consent to this international transfer of your data. We ensure that data transfers comply with applicable data protection laws. We use standard contractual clauses and other legal mechanisms to protect your data during international transfers.

Contact us about privacy on wg4d

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. You can reach us via live chat (available Monday–Sunday, 08:00–23:00 Jakarta time), email, or phone. We aim to respond to privacy inquiries within one business day. For urgent matters, live chat is the fastest way to reach us. You can access our support channels through the Customer Support page.

If you believe we have violated your privacy rights or mishandled your data, you have the right to lodge a complaint with your local data protection authority. We will cooperate with any investigation and take corrective action if necessary. Our commitment to your privacy is central to how we operate wg4d. We continuously review and update our practices to ensure your data remains protected.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or by posting a notice on wg4d. Your continued use of wg4d after changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account and request a withdrawal of your balance. We encourage you to review this policy periodically to stay informed about how we protect your data.